Returns & Refunds Policy

At Perkatory Coffee Roasters, we strive for the perfect brew every time; however, due to the perishable nature of coffee, we cannot accept returns on roasted beans. If you are dissatisfied with your order or received incorrect merchandise, please contact us within 14 days of delivery for a replacement or store credit.

Return Process

• 1.
  Contact Support

  Email our roasting team with your order number and a brief description of the issue regarding your coffee or gear.

• 2.
  Provide Documentation

  Attach photos of the packaging and the shipping label if your items arrived damaged or if the roast date is incorrect.

• 3.
  Review Process

  Our quality control team will review your request within 48 hours to determine eligibility for a refund, credit, or reshipment.

• 4.
  Resolution

  Once approved, we will immediately process your store credit or ship out a fresh replacement bag at no additional cost to you.